Text Messaging Privacy Policy
Effective Date: [Insert Date]
Purpose
Dr. Emi Edalere-Lukula offers text messaging services to communicate with patients regarding appointments, healthcare services, billing matters, and other practice-related information. This policy explains how text message communications are handled and protected.
Consent to Receive Text Messages
By providing your mobile phone number and opting in to text messaging services, you consent to receive text messages from Dr. Emi Edalere-Lukula.
Consent is voluntary and may be withdrawn at any time.
Types of Messages We May Send
Text messages may include:
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Appointment reminders and confirmations
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Scheduling updates
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Prescription refill notifications
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Billing and payment reminders
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General practice announcements
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Limited healthcare-related communications authorized by your provider
We will make reasonable efforts to limit sensitive information transmitted via text message.
Privacy and Security
While Dr. Emi Edalere-Lukula takes reasonable steps to protect your personal health information, text messaging is not a completely secure form of communication.
Patients should be aware that:
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Text messages may be accessed by individuals who have access to your mobile device.
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Messages may be transmitted through third-party telecommunications providers.
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There is a risk that text messages could be intercepted, delayed, misdirected, or accessed without authorization.
Protected Health Information
We will avoid including detailed medical information in text messages whenever possible. If communication of sensitive health information is necessary, we may request that you contact our office directly or use a secure patient portal.
No Sale or Sharing of Mobile Information
Mobile phone numbers and text messaging consent information will not be sold, rented, or shared with third parties for marketing or promotional purposes.
Information may be disclosed only:
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To service providers assisting with text messaging delivery under appropriate confidentiality obligations;
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As required by law;
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To protect patient safety or comply with legal requirements.
Opting Out
You may opt out of receiving text messages at any time by:
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Replying "STOP" to any text message; or
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Contacting our office at 519-384-3290
After opting out, you may still receive communications through other approved methods.
Message and Data Rates
Standard message and data rates may apply based on your mobile carrier plan. Patients are responsible for any charges imposed by their wireless provider.
Contact Information
If you have questions about this policy or our privacy practices, please contact:
Dr. Edalere-Lukula
519-384-3290
reception@eelfamilypractice.com
Policy Updates
Dr. Emi Edalere-Lukula reserves the right to modify this policy at any time. Updated versions will be made available through our office and/or website.